"The sparkling but serene Sevenoaks Bookshop" - The Telegraph

Customer Service

Customer Service

In the Shop

Our temporary new opening hours are Monday-Saturday 9am-5pm.

We can only have 10 customers in the shop at any one time, and ask all customers to observe social distancing and use the hand sanitiser provided.

We are no longer accepting cash payments.

Our toilet is currently for staff use only and our cafe is closed.

Thank you for your patience and for all your support and orders throughout lockdown.

Returns Policy

We are happy to refund unwanted items ordered from our online shop on presentation of a valid receipt or dispatch note, provided they are returned within 28 days of purchase and in pristine condition.

For books bought in person from our physical shop, we are happy to offer an exchange or credit note if the book is returned in pristine condition within 28 days of purchase.


Standard shipping times are 3 – 6 days for addresses within the UK, but this can vary. We will contact customers via email if any books ordered are subject to further delays.

Signed Books

When we get books signed by authors we will categorise them on the online shop as “Signed”. We may also have unsigned copies of the same book. If you particularly want a signed copy please mention that in Order Notes so we can ensure we pick the correct version.

Join the waiting list We will inform you when the product arrives in stock. Please leave your valid email address below.

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