Customer Service

Customer Service


Returns Policy

We are happy to refund unwanted items ordered from our online shop on presentation of a valid receipt or dispatch note, provided they are returned within 28 days of purchase and in pristine condition.

For books bought in person from our physical shop, we are happy to offer a credit note if the book is returned in pristine condition within 28 days of purchase.

Shipping

Standard shipping times are 3-5 days (in addition to 1-3 days processing time for online orders) for addresses within the UK, but this can vary. We will contact customers via email if any books ordered are subject to further delays.

For posting books outside the UK we use Royal Mail’s International Tracked service. If you would you like posting outside the UK please email us for a quote before buying.

Signed Books

When we get books signed by authors we will categorise them on the online shop as “Signed”. We may also have unsigned copies of the same book. If you particularly want a signed copy please mention that in Order Notes so we can ensure we pick the correct version.

Event Ticket Refunds

Event tickets are non-refundable unless an event is sold out and we are able to re-sell the tickets to people on a waiting list.