Customer Service

Customer Service

Please check Lockdown Information for updated information.

In the Shop

Our working hours are Monday-Saturday 10am-4pm.

We are currently closed for browsing but are open between the above hours for click and collect, phone and email orders.

Returns Policy

We are happy to refund unwanted items ordered from our online shop on presentation of a valid receipt or dispatch note, provided they are returned within 28 days of purchase and in pristine condition.

For books bought in person from our physical shop, we are happy to offer a credit note if the book is returned in pristine condition within 28 days of purchase.

Shipping

Standard shipping times are 3-5 days (in addition to 1-3 days processing time for online orders) for addresses within the UK, but this can vary. We will contact customers via email if any books ordered are subject to further delays.

For posting books outside the UK we use Royal Mail’s International Standard service, which is not trackable – if you would you like a trackable service please email us for a quote before buying.

Signed Books

When we get books signed by authors we will categorise them on the online shop as “Signed”. We may also have unsigned copies of the same book. If you particularly want a signed copy please mention that in Order Notes so we can ensure we pick the correct version.